Topic
of Question: (Click on the
topic in which you have questions about)
Quantity Purchases* Pricing*
Shipping* Custom
Items* Online
Ordering* Security
Quantity Purchases:
Can I get a discount for larger quantity purchases?
Yes, depending on the quantity you need, additional discounts may be
available. Please email us with your item # and quantity you need. If
you need case quantities, “Smith Wood Products” offers low prices for
full case purchases. Visit their website at
www.smithwood.com for
approximate case quantities and minimums.
Pricing:
Can I buy 500
pieces for less money than 100 pieces?
Yes, the price per bag is cheaper. Our bags are priced per 100
pieces. Therefore, if you buy 500 pieces, you would take your discounted
price and multiply it by 5 to get your extended total.
Shipping:
How long will it
take to get my order?
We ship all orders received by 1:00pm CST the same day, other orders
will ship no later than the next business day. Depending on what state
you are in, it will usually take 1-5 business days to receive. To verify
the estimated shipping time for your state
click here.
Can I get an order shipped quicker to me?
Yes, we have several options available. Next Day Air, 2nd
Day Air, or 3 Day Air. Freight charges are based on the weight of your
order. Once your order is placed we will be glad to give you the
additional freight charges and ship your order out accordingly.
Are there
additional charges for orders shipped out of the United States?
Yes, there is. We offer several options for shipping. Depending on
your location and how soon you need your product determines how your order
will be shipped. Countries other than the US or Canada will be charged
actual freight.
Why will I be
charged a fee for my order shipping to Alaska or Hawaii when they are
considered the USA?
Since you are not in the contiguous United States, our primary
carriers, UPS and Fed Ex, are unable to deliver. Therefore, we use the US
Postal Service, which requires additional costs.
Custom Items:
Can we get a special item made?
Yes,
depending on the quantity and size of product you need we may be able to
help you. The smaller the product the larger required quantity due to
using automated machinery. If you are in need of a custom item, please
visit “Smith Wood Products” at
www.smithwood.com and email
them your specifics (product, size, quantity needed, wood type), they will
gladly contact you and let you know how they can help.
Trouble Shooting Online Orders:
I
have an Order Number, does that mean you have my order?
No, as soon as you add your first item to the
shopping cart, you are assigned an order number. You will have that
order number even if you do not actually complete the order. If we
received your order, you will receive an email stating your order has been
received. If you did not receive an email, we did not receive your order.
Please contact us if you are having problems..
How do I know if you
received my order?
You will receive an email stating your order has
been received. If you did not receive an email, we did not receive
your order. Please resend it.
Can I automatically
duplicate my last order?
Yes, click on Retrieve Previous Orders. This button is located at
bottom of the online store index page. Plus there is a button at the
bottom of every shopping cart page.
Can I use another
password?
Yes, you can set up as many as you would like. If you do not use
the same password, you will not be able to retrieve your previous order
information.
I lost my password,
what do I do?
Send us an email using the email address you
registered on our site with. For security reasons, we can only email your
passwords to your email address. Within 1 business day, you should receive
an email containing your password.
Website Security:
Is
this site secure?
Yes, our site is secured by COMODO. For more
information click on the COMODO logo below.
Do
I have to have a password to log in?
Yes, by having your own personal password, this assures
that no one can see your private information.
What is a cookie?
Do I have to allow cookies?
Cookies are used to keep track of your shopping
cart. If you do not allow cookies the shopping cart will not work.
Cookies contain the ID # of a shopping cart. Cookies that we use are not
permanently stored on your computer. When you close your browser the
cookie is deleted. For your safety, we never store your credit card
information.
Note: If you are using an older version of Symantec Norton
Internet Security, it may prohibit the proper use of cookies and will not
allow your shopping carts to work properly.
How do I allow
cookies from this web site?
For Internet Explorer: On
the top menu bar, click on "Tools", then select "Internet Options", then
select the "Privacy" tab. Near the bottom right of the Internet Options
box will be a click button that says "Edit". Click on the "Edit" button.
In the box below "Address of Web site:" enter "www.craftparts.com". Click on
the button to the right that says "Allow". Click on the button on the
lower right hand corner that says "OK". Then click on the button in the
lower middle that says "OK". Your browser is now set up to accept cookies
from our site.
Can I use another password?
Yes, you can set up as many as you would like. If you do not use
the same password, you will not be able to retrieve your previous order
information.
I lost my password,
what do I do?
Send us an email using the email address you
registered on our site with. For security reasons, we can only email your
passwords to your email address. Within 1 business day, you should receive
an email containing your password. |
