Covid-19 Updates

Let Us Help Answer Your Questions

The safety and wellness of our staff is of the utmost importance to us here at Craftparts.com.
During these times of uncertainty, we want to remain servants to our customers while keeping our staff’s well being as our highest priority.

Our office is still open and shipping orders daily!
We have taken the following safety precautions to remain at your service & safely fulfill orders:

  • Any staff members with the ability to work from home are out of the building and working diligently from their home office.
  • All staff remaining in the building are following the CDC’s recommendations of working a minimum of 6 feet apart.
  • All gatherings and meetings have been cancelled, rescheduled or done through online software to allow to us to remain separate.
  • We are no longer allowing customers in the building. However, you may call 817-581-5230 and place an order with one of our representatives. We will gladly take your order over the phone and deliver to your vehicle.
  • Common areas within the building have been limited and commonly touched surfaces such as doorknobs and handles undergo a rigorous cleaning routine to remain sterile.
  • We educate and remind all staff daily of healthy habits and how to remain diligent and safe.
  • Any staff members that have have been exposed to, or are experiencing symptoms of covid-19 will not be eligible to work on premises for the safety of the staff that remains in the building. 

Thank you to all of our wonderful customers. We are so thankful to be able to continue supporting you during these times. Stay safe & happy crafting!

Are you still shipping orders?

Yes, we are still shipping orders daily with no delays in processing time!

How long until my order ships?

Orders placed before 1pm CST will ship same day unless there are any unforseen issues. In the event that there are any issues, we will contact you immediately. Majority of orders placed up to 3pm will likely ship same day as well.

How long will it take my order to arrive?

Shipping time varies and is dependant upon where we are shipping to. All orders are typically delivered within 1 – 5 business days. Please see our Shipping FAQ’s page to see delivery time and shipping fees. https://www.craftparts.com/shipping-faqs/ 


Do you offer express shipping?

Yes! We offer next day, 2 day and 3 day air options. As soon as you enter your delivery address on the checkout page you will be provided with all of the options available to your area along with cost and expected delivery dates.  


Can I pickup my order?

Due to recent county orders limiting public interactions, we are unable to accommodate walk-in orders at this time. However, you can call 817-581-5230 and place an order with one of our representatives. We will gladly take your order over the phone and deliver to your vehicle. 

Customer Service

Still need help? Contact us today and we can get your questions answered!